Returns & Refunds

Because GAT-IoT products may be technical, configured or supplied for a specific project, please contact us before returning any item. A return is only accepted after written authorization from GAT-IoT.

Requesting a return

Send your order number, product model, reason for the request and photos or test information where relevant to farce.chen@gat-iot.com. We will confirm whether the item is eligible and provide return instructions.

Product condition

Approved returns must be unused, complete and safely packaged with all included accessories. Products altered, damaged by misuse, or returned without authorization may not be eligible for a refund.

Defective or incorrect items

If an item arrives defective, damaged in transit or different from the confirmed order, contact us promptly. We may request photos, videos or other information to support the investigation and will provide the appropriate solution.

Refunds

After an approved return is received and inspected, any eligible refund is issued to the original payment method. Original shipping charges, customs charges and return shipping costs may be non-refundable unless the issue was caused by our error.

Exchanges and project orders

Customized, programmed, bulk or project-specific orders may have different return terms. These terms will be confirmed in the quotation or order confirmation.