STORE POLICY

Shipping Policy

We ship GAT-IoT products from China. Shipping availability, delivery options and the final shipping charge are shown at checkout or confirmed with you before an order is accepted.

Order processing

Orders are reviewed after payment or order confirmation. Processing time can vary by product, quantity, customization and stock status. If a product requires additional lead time, we will contact you using the information provided with the order.

Shipping address

Please provide a complete and accurate delivery address, including postal code, phone number and any customs information required by the destination country. Address changes cannot be guaranteed after dispatch.

Customs, duties and taxes

Import duties, customs fees, local taxes and brokerage charges may be charged by the destination country. Unless otherwise agreed in writing, these charges are the buyer’s responsibility.

Delivery issues

If a parcel is delayed, damaged or appears to be missing, contact us with the order number and tracking information. We will work with the carrier to investigate the shipment.

Contact

For shipping questions, email farce.chen@gat-iot.com.